Return Policy


In accordance with article 59 of the Legislative Decree no. 206/2005 and its effects, the right of withdrawal is not applicable to the customized merchandise or the tailored one.

What if I have bought neutral merchandise

In the case you have bought neutral merchandise, the client consumer has the right of rescind the buying contract, without monetary san

The right of withdrawal can be exerted through the sending, within the indicated time limit, through a written communication to the Novatess – Vestilogo main office, through a registered letter with Advice of Delivery. The communication can also be sent, always within the same time limit, through telegram or certified e-mail, provided that the latter is confirmed by a registered letter with Advice of Delivery within the following 48 hours. The registered letter will be sent in due time considering the postmark’s date of the acceptor office.

The client consumer can also use the withdrawal form (attached 1), as expected from the Legislative Decree no. 21 of 21. February 2014.

Basic condition for the exertion of the right of withdrawal is the substantial entirety of the returned product. Therefore, the right of withdrawal will not be validly exerted in case of the client will not adopted appropriate measures to guarantee that the product can be returned in the same conditions it has been received (original packaging included).

The client who has exerted the right of withdrawal is required to return the product to the adress indicated in point 1.0 within 14 days from the date he exerted the withdrawal. The time limit is respected if the consumer sends back the goods before the deadline of the 14 days period. The necessary costs for the return of the product are paid exclusively by the client.

In case the client did one or more payments yet, these ones will be refunded by the seller within the time limit of 14 days from the date in which the latter will receive the goods or the consumer demonstrates the shipping of the goods, depending on what type of situation happens firstly, and without any costs for the client.

How to claim for a Refund

In order to process your refund request, you'll have to fill in the "Exercise of the right of withdrawal" document, and send it via airmail and/or via email to the contacts listed below.

Download the Right of Withdrawal ( Refund Request ) document

NOVATESS - Loc. Casalino 5 - 14039 TONCO (AT)
Tel. 0141-991139 - Fax. 0141-991742
P. IVA  00941640054
n. iscrizione CCIAA: AT - 68528